KeCo Diving Equipment

FAQ

RIGHT OF WITHDRAWAL

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (KeCO diving Equipment , schrans 96 , 2440 Geel, belgium , info@kecodiving.be) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of such reimbursement.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

EXCLUSION

The right of cancellation does not exist for distance-selling contracts for the delivery of goods to be manufactured according to customer specifications or clearly tailored to personal needs


DATA PRIVACY POLICY

SECT. 1   GENERAL

We will process your personal data (e.g. title, name, address, e-mail address, phone number, bank details, credit card number) exclusively in accordance with the provisions of Belgium privacy laws. The following provisions will inform you of the nature, extent and purpose of the collection, processing and use of personal data. This privacy policy applies only to our websites. If you are directed to other site via links on our pages, please familiarise yourself with the respective use of your data there.

SECT. 2   INVENTORY DATA

(1) Your personal data, insofar as they are required for the establishment, content definition or modification of the contractual relationship (inventory data), will be used exclusively for fulfilment of the contract. Thus, for example, your name and address must be forwarded to the goods suppliers for the actual delivery of the goods.

(2) Without your express consent or in the absence of a legal basis, your personal data will not be shared with any third parties not participating in the fulfilment of the contract. Following the fulfilment of contract, your data will be blocked from further use. Following expiry of the period set by Belgium commercial and tax regulations for data retention, this data will be deleted, unless you have agreed explicitly to its further use.

SECT. 3   WEB ANALYSIS WITH PIWIK

This website uses PIWIK, a web analysis service . Piwik uses so-called “cookies”, or text files that are stored on your computer to facilitate analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is sent to a Piwik server. Piwik will use this information to evaluate your use of the website, to compile reports on website activities for the website operators and to provide other services related to website and Internet usage.. Under no circumstances will Piwik link your IP address to other data stored by us. You can prevent the installation of the cookies by a setting in your browser software; we would, however, draw your attention to the fact that you might then be unable to make full use of the functions of this website. By using this website, you are stating your consent to the processing of the data obtained about you by Piwik in the manner described above and for the aforementioned purpose. You may revoke your consent to the collection and use of your IP address by Piwik at any time, with effect for the future.
This website uses Piwik with the “anonymizeIP()” add-on, which processes the IP addresses of site visitors only in shortened form to exclude direct personal identification.

SECT. 4   INFORMATION ABOUT COOKIES

(1) We use cookies to optimise our website. These are small text files that are temporarily stored on your computer. These cookies are deleted when you close your browser.

(2) You can prevent cookies from being stored on your hard drive by choosing the “block cookies” setting in your browser. This can, however, reduce the useful functionality of our website.

SECT. 5   SOCIAL PLUG-INS FROM FACEBOOK

We use social plug-ins from facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. The plug-ins can be recognised by the Facebook logo or the addition of “Facebook Social Plug-in”. If you click on the “Like” button or enter a comment, the corresponding information is sent directly from your browser to Facebook and stored there. Further Facebook makes your preferences for your Facebook friends public. If you are logged in with Facebook, Facebook can assign directly the call of our side to your Facebook account. Even if you are not logged in or possess no Facebook account, their browser information (e.g. which web page you have called, your IP-address), which is stored by Facebook. Details on the handling of your personal data by Facebook and your relevant rights can be found in the privacy policy: Facebook. If you do not want Facebook to collect information about you via our web pages, you should log out of Facebook before you visit our website. You can prevent the storing of Facebook Plugins also with add-ons for your browser completely, e.g. with the „Facebook blocker“ (Facebook).

SECT. 6   INFORMATION

you have the right to obtain information on the data stored about you and the right to correct, block or delete this data. Questions can be sent to the following e-mail address, for instance: info@kecodiving.be

HOW CAN I ORDER AT KECODIVING?

1. SHOPPING CART

Select the products that you want to order by clicking on the “Buy Now ” button . This is added to the shopping cart your selection . You can use this selection to submitting your order change at any time , allowing you to change the number of products by clicking the box ” Remove ” to delete the selection or cancel the order process . By clicking the button ” Checkout ” You go to the next order step .

 

2. CHECKOUT

Please log in if you already have an account with your email address and password , otherwise please register as a new client . You can’t carry out the order without registration . Your data is collected , processed and used in compliance with the data protection regulations. Any other use or disclosure to third parties.

 

3. CHECK BILLING ADDRESS / SELECT PAYMENT

Now check your billing address and enter your desired payment way.

 

4. CHECK SHIPPING ADDRESS / SELECT DELIVERY

Now check your shipping address and enter your desired shipping.

 

5. ORDER PROCESS COMPLETE / CONDITIONS AND PRIVACY POLICY

On the far right get an overview of your order. Verify that all information is correct and read up the terms and conditions and the cancellation policy carefully. By clicking on ” Buy ” you will send your order to us . Herewith you submit a binding offer

PAYMENT METHODS

WE OFFER PAYMENT VIA BANK PAYMENT OR CASH

  • Bank payment
  • Cash
  • Credit Card

RETURNS

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 720 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

To be eligible for a return due to a fulfillment issue, your item must be unused and in the same condition that you received it.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price

TAXES

Our Store shall automatically charge 21% sales tax for orders to be delivered to addresses within Europe. For orders shipped to Non-European countries , you are solely responsible for all sales taxes or other taxes.

SHIPPING POLICY

Shipping Time — Most orders received before 17.00 u will ship the next business day, provided the product ordered is in stock. . Orders are not processed or shipped on Saturday or Sunday.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by KeCo Diving Equipment or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

OUT-OF-STOCK PRODUCTS

We will ship your product as it becomes available. Usually, by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

OTHER CONDITIONS

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether KeCo Diving Equipment signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. KeCo Diving Equipment reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

MULTIPLE PRODUCT ORDERS

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.